Frequently Asked Questions
Everything you need to know about shopping with Ozone India
Are all products on Ozone India genuine and under warranty?
Yes, we only source 100% authentic electronic products directly from authorized distributors. Every purchase comes with a standard manufacturer warranty, the details of which are included in your product packaging.
What are the standard shipping timelines for domestic orders?
We offer pan-India shipping. Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days.
What is your return policy for defective electronic items?
We offer a 7-day replacement policy for products that arrive damaged or are functionally defective. Please ensure the original packaging and all accessories are intact to facilitate a smooth return process.
Which payment methods do you accept?
We accept a wide range of secure payment options including Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, UPI, and popular mobile wallets. We also offer EMI options on eligible credit cards.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email and SMS containing a unique tracking ID and a link to our courier partner's website to monitor your delivery status in real-time.
Does Ozone India provide installation services for large appliances?
For specific categories like smart home systems and large displays, we coordinate with the brand's official service centers to arrange professional installation within 48 hours of delivery.