Returns & Replacements

At Ozone India, we strive to ensure your electronics reach you in perfect condition; however, if you receive a defective or incorrect item, you can initiate a return within 7 days of delivery. Our policy ensures a hassle-free process for all verified manufacturing defects and shipping damages.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to 'My Orders' to select the item you wish to return and provide a reason.

• 2.
  Quality Verification

  Upload clear photos or a short video of the product defect to help our technical team authorize the return quickly.

• 3.
  Package & Pickup

  Secure the device in its original brand packaging with all accessories and manuals included for our courier partner to collect.

• 4.
  Refund or Replacement

  Once the item reaches our warehouse and passes QC inspection, we will trigger your refund or dispatch a fresh replacement within 48 hours.